Energy and Utilities

Recorded calls don't lie! And, the answers they provide protect you. Are you fully protected? Is your protection state-of-the-art? No matter the answers, we can help!

Our solutions make voice and data recording easy for you and they meet a variety of needs:

Compliance: recording to meet legal/regulatory requirements
Risk Management: recording to verify information and protect against errors
Quality Monitoring and Assurance: monitor call-taker performance, identify training needs and fine-tune call-handling procedures

ADDRESSING THE NEEDS OF ELECTRIC UTILITIES FOR COMMUNICATIONS RECORDING, RETENTION AND MEDIA CONVERSION

o Highly Secure

o Flexible Archiving

o Audio Connectivity

Analog

Digital

VoIP

o Audit Trails

o Radio/phone integrations

o Search Filters

So, if it's a need in the contact center, a power plant or transmission or distribution centers, we can tailor flexible, scalable and easily-maintained solutions for your needs. The interface is browser-based and we deploy on Dell or H-P servers to take advantage of their reliability and engineering expertise